Terms of Service

Effective date: 29 April 2026
Last updated: 29 April 2026

These Terms are written to be readable, but they are a binding legal contract between you and MonitorAI. Please read them carefully — especially the AI disclaimer, the limitation of liability, the indemnification, the governing law section, and (for US users) the arbitration clause.

These Terms of Service (the “Terms”) govern your use of MonitorAI — the website at monitoragent.app, the web application at my.monitoragent.app, and the iOS and Android apps. By creating an account or using MonitorAI in any other way, you agree to these Terms. If you do not agree, do not use the service.

Who you are contracting with

MonitorAI is operated as a sole proprietorship registered in Ukraine. In these Terms, “MonitorAI,” “we,” “our,” and “us” refer to that operator. “You” means the individual using the service or, if you are using MonitorAI on behalf of an organization, that organization.

AI outputs — please read this carefully

MonitorAI works by sending your prompts to third-party large language models (Google Gemini) and to the Brave Search API, then summarizing what the agent finds. AI outputs are generated automatically and may be inaccurate, incomplete, hallucinated, biased, or out of date. We do not edit, verify, or guarantee them.

You agree that you will not rely on MonitorAI outputs as the sole basis for any decision that has legal, financial, medical, safety, or regulatory consequences. You are responsible for independently verifying any output before acting on it.

MonitorAI is a monitoring and research aid, not a substitute for professional advice. Nothing it produces is legal, financial, tax, medical, or other professional advice, and no professional relationship is created by your use of it.

High-risk use cases — additional safeguards

Some use cases pose elevated risk because outputs may influence decisions affecting individuals. For these, you must implement human-in-the-loop review: a qualified professional in the relevant field must review and approve any output before you act on it or share it externally. You and your organization remain responsible for the accuracy and appropriateness of any decision.

High-risk use cases include: legal interpretation or guidance; healthcare, medical diagnosis, therapy, or mental-health decisions (general wellness advice on sleep, stress, nutrition, or exercise is not in scope); insurance underwriting, claims, or coverage decisions; finance, investment, loan, or creditworthiness decisions; employment, hiring, resume screening, or housing/lease/loan decisions; academic testing, accreditation, or admissions decisions; media or professional journalistic content published for external consumption.

Failure to implement human-in-the-loop review for these use cases is a breach of these Terms and waives any claim against MonitorAI arising from outputs used in those contexts.

Who can use MonitorAI

You must be at least 16 years old (or older where your local law sets a higher age for digital services) and able to enter into a binding contract. If you are using MonitorAI on behalf of an organization, you confirm that you have the authority to bind that organization to these Terms, and references to “you” include both you and that organization.

Your account

You are responsible for keeping your sign-in credentials confidential and for everything that happens under your account. Notify us by email at monitorai-hello@outlook.com as soon as you suspect unauthorized access. We may require you to reset credentials or enable additional security if we detect suspicious activity.

What MonitorAI is and is not

MonitorAI lets you describe what you want to monitor in plain language, schedules an AI agent to research it on your chosen cadence, compares the result to what came before, and notifies you when it detects a meaningful change. The service is provided “as is” and “as available.” We make no promise of uptime, no service-level agreement, and no guarantee that any specific feature will continue to be offered. Features, availability, supported integrations, and pricing may change. The behavior and availability of third-party AI models, search providers, and notification channels are outside our control.

Trials, subscriptions, and billing

MonitorAI offers a 7-day free trial on the Pro tier. No credit card is required to start the Pro trial. The Max tier does not include a free trial and requires payment from the start of the subscription. After the Pro trial ends, you can continue using the service by subscribing to one of our paid plans. The current plans, prices, and billing cadences are published on our pricing page at sign-up. All amounts are in US dollars unless your billing provider quotes you a different currency at checkout.

Paid subscriptions renew automatically at the end of each billing period unless you cancel before the period ends. You can cancel at any time from your account or — for in-app purchases — from your Apple ID or Google Play subscription settings. Cancellation takes effect at the end of the current paid period; you keep access until then. Your billing provider may also send its own renewal reminders.

If you subscribe through the Apple App Store or Google Play, the platform’s own subscription rules also apply. Apple and Google handle the payment, the renewal, and the refund — please use Apple’s or Google’s subscription management tools for those actions. Subscriptions purchased through one platform cannot be transferred to another.

We may change prices for future billing periods. Where law requires advance notice (typically 30 days), we will give it before the change takes effect, and you can cancel before the new price applies if you do not accept it.

Fees are exclusive of taxes. You are responsible for paying all applicable taxes, levies, duties, or similar governmental assessments (including VAT, sales tax, use tax, and withholding taxes) associated with your subscription, except taxes based on our net income. Where your billing provider collects taxes on our behalf, the amount collected will be shown at checkout.

Refunds

Subscriptions are non-refundable to the maximum extent permitted by applicable law. For purchases made through the Apple App Store or Google Play, refund requests are handled by the platform under its own policies; please contact Apple or Google directly.

Acceptable use

You agree to use MonitorAI in good faith and within the law. In particular, you agree not to:

• use the service for any unlawful purpose or to generate, store, or distribute content that is illegal, infringing, defamatory, harassing, or harmful;
• abuse the service through automated requests, traffic spikes, or any technique intended to overload our infrastructure or that of our providers;
• circumvent rate limits, quotas, security controls, or paywalls, or share a single account with other users to evade tier limits;
• submit personal data of other identifiable people, regulated information (health, financial, biometric, government identifiers), trade secrets, or any confidential information you are not authorized to disclose;
• attempt to inject instructions intended to bypass the AI agent’s safety controls, exfiltrate other users’ data, or otherwise compromise the integrity of the service — we detect and log such attempts;
• use MonitorAI to direct the AI agent to scrape, attack, or harvest data from any website or service in violation of that site’s terms of use, robots policies, or applicable computer-misuse laws;
• resell, sublicense, or repackage MonitorAI as your own service, or use it to build a competing product, without our prior written consent.

Your prompts and content

You retain all rights in the prompts and other content you submit to MonitorAI, and you own the AI-generated outputs of your monitors derived from your inputs. We do not claim ownership of your content or your outputs.

You represent and warrant that (a) you own or have the rights necessary to submit the content, (b) the content does not infringe the intellectual property, privacy, or other rights of any third party, and (c) the content complies with the Acceptable Use clause above and with all applicable laws.

You grant MonitorAI a worldwide, non-exclusive, royalty-free license to host, store, transmit, and process your content solely as needed to operate, maintain, secure, and improve the service for you. We do not use your prompts or results to train public AI models.

Intellectual property

AI-generated outputs are produced from your inputs through third-party AI models; you own them as part of your content. Outputs are provided on an as-is basis. We make no warranty that they are non-infringing, accurate, original, or fit for any particular purpose. You are responsible for how you use any output.

MonitorAI, the MonitorAI brand, the website, the application, and all underlying software, design, and content are owned by us or our licensors and are protected by intellectual property laws. We grant you a limited, revocable, non-transferable, non-sublicensable license to use the service in accordance with these Terms; we do not grant you any other rights.

Disclaimer of warranties

To the maximum extent permitted by law, MonitorAI is provided “as is” and “as available,” without warranty of any kind, whether express, implied, or statutory. We disclaim, in particular, any implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, uninterrupted operation, error-free operation, and security. We do not warrant that AI outputs will be correct, that notifications will arrive within any specific time, or that the service will meet your specific requirements.

Nothing in this clause limits any non-waivable rights you have as a consumer under your local law (including, where applicable, the EU Consumer Sales of Goods Directive, Ukrainian consumer protection law, and US state consumer protection statutes).

Limitation of liability

To the maximum extent permitted by law, MonitorAI is not liable for missed, delayed, or undelivered notifications; inaccurate, incomplete, or out-of-date AI outputs; any decision you take based on those outputs; service interruptions; or third-party outages (including outages of Google Cloud, Google Gemini, Brave Search, Telegram, Resend, Paddle, Apple, or Google Play).

In no event will MonitorAI be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profit, revenue, business, opportunity, goodwill, data, or anticipated savings, even if we were told that such damages were possible.

Our total aggregate liability for all claims arising out of or relating to the service, whether in contract, tort, or any other theory, will not exceed the fees you paid us in the twelve months preceding the event giving rise to the claim.

Nothing in this clause excludes or limits liability that cannot be excluded or limited by law — for example, liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that EU consumer law (Directive 93/13/EEC), Ukrainian consumer protection law, or your local mandatory law does not allow to be capped.

Events outside our control (force majeure)

We are not liable for any delay or failure to perform caused by events outside our reasonable control, including outages or failures of upstream providers (Google Cloud, Google Gemini, Brave Search, Telegram, Resend, Paddle, Apple, Google Play), denial-of-service attacks, internet failures, war, civil unrest, government action, sanctions, embargoes, fire, flood, earthquake, pandemic, or natural disaster.

Suspension and termination

You can stop using the service and delete your account at any time. We may suspend or terminate your access immediately if we reasonably believe that you have breached these Terms (including the Acceptable Use clause), if your account is in non-payment, if continued provision would expose us to legal or security risk, or if a third-party provider requires us to do so.

On termination, your right to use the service ends immediately. The clauses that are by their nature intended to survive termination will survive, including those on user content, IP, warranty disclaimer, limitation of liability, indemnification, governing law, dispute resolution, and the boilerplate clauses below.

Governing law and where disputes are resolved

These Terms are governed by the laws of Ukraine, without regard to conflict-of-laws principles. Subject to the consumer carve-out below and the US arbitration clause, the courts of Kyiv, Ukraine, will have exclusive jurisdiction over any dispute arising out of or related to these Terms or the service.

If you are a consumer resident in the EU/EEA, the United Kingdom, or another jurisdiction where your local law gives you the right to sue locally and to benefit from the mandatory protections of your home country, those rights are not affected by this clause: you may bring proceedings in your home court and you keep the protection of the mandatory consumer-protection rules of your country of residence.

United States users — binding arbitration and class waiver

If you are a resident of the United States, this clause governs how disputes between you and MonitorAI are resolved, in place of court litigation. You and MonitorAI agree that any dispute arising out of or related to these Terms or the service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will be conducted in English, by a single arbitrator, with the seat in a US location reasonably convenient to you (or by video where possible).

Before starting an arbitration, you agree to send us a written notice of dispute by email at monitorai-hello@outlook.com describing the claim and the relief sought, and to give us 60 days to attempt to resolve it informally.

Either of us may bring an individual claim in a small-claims court of competent jurisdiction instead of arbitration, as long as the claim stays in that court and is not escalated to a class action.

You and MonitorAI agree that each of us may bring claims only in our individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate the claims of multiple persons or preside over any form of class proceeding.

You may opt out of this arbitration agreement and class waiver by sending us written notice by email at monitorai-hello@outlook.com within 30 days of first accepting these Terms. Your notice must include your name, the email tied to your account, and a clear statement that you opt out. Opting out has no other effect on these Terms.

Pre-suit notice and opportunity to cure

Outside the US arbitration scheme above, before starting any formal legal proceeding, you agree to give us at least 30 days’ written notice by email at monitorai-hello@outlook.com describing your concern and a chance to address it. Many disputes can be resolved quickly and informally if we hear about them in time.

Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top of the page shows when the latest version took effect. For material changes — for example, changes to pricing, AI providers, or your rights and obligations — we will give you reasonable advance notice through the app or by email so you can review the new version. Your continued use of MonitorAI after a change takes effect means you accept the updated Terms.

Other legal points

• Severability — If any part of these Terms is held to be unenforceable, the rest of the Terms will continue in full force, and the unenforceable part will be modified to the minimum extent necessary to make it enforceable while preserving its intent.
• Entire agreement — These Terms, together with our Privacy Policy and Cookies Policy, are the entire agreement between you and us about the service and replace any prior promise, understanding, or marketing statement that is not part of these documents.
• Assignment — You may not transfer or assign these Terms or any rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or operation of law, on notice to you.
• Notices — We will give you notices through the app, by email, or by posting an update on our website. You will give us notices by email at monitorai-hello@outlook.com.
• No waiver — Our failure to enforce a right under these Terms is not a waiver of that right. Any waiver must be in writing to be effective.
• Equitable relief — A breach of confidentiality, intellectual property rights, or misuse of the service may cause irreparable harm for which monetary damages would be inadequate. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction without being required to post a bond or prove actual damages, in addition to any other remedies available.
• Independent relationship — You and MonitorAI are independent parties. Nothing in these Terms creates a partnership, joint venture, agency, or employer-employee relationship between you and us.
• Language — These Terms are published in English and Ukrainian. In case of any conflict or ambiguity between the English and Ukrainian versions, the English version controls.

How to contact us

Questions about these Terms? Email us at monitorai-hello@outlook.com and we will get back to you.

monitorai-hello@outlook.com

Thank you for reading. We try to keep these Terms as plain and short as we can while still doing the legal job they need to do.